Support and Managed Services
IT Support Outsourcing
Our IT support ensure your business will receive a quick and efficient User-Care service from our friendly, experienced engineers. We cover Server, Desktop, Laptop, Mobile, Firewall, Router, Switch, Operating System and Software. IT Support provides reliable services including all necessary repairs and the fitting of replacement parts.
- Onsite Support Unlimited telephone, remote and onsite support for your staff.
- Remote Support Unlimited telephone and remote support for your staff.
- Block of Hours Buy a block of prepaid support hours, and benefit from our IT Support Service at a discounted hourly rate.
Managed Server Service
- Monitor your servers 24/7 using our Remote Monitoring System.
- Perform regular housekeeping tasks to keep your server running healthy.
- Optimize server performance by fine tuning and performing upgrade.
- Resolve issues and troubleshooting in the event of a problem.
- Telephone support, remote support and onsite support where appropriate.
- Cover Operating Systems and associated as well as software.
- Liaise with the appropriate 3rd party providers where necessary.
- Necessary repairs and fitting of replacement parts.
Managed Cloud Service
- Perform daily cloud operations, maintain healthy cloud environment for your business, process change requirements.
- Administrate to maintain well-architected cloud with our experts equipped with distinctive technological know-how and experience.
- Upgrade your application to be deployed in multiple regions around the world.
- Monitor traffic and resource to facilitate your access to capacity requirement as you need.
- Scale up and down as required for both application and network.
- Access control and security for the use of cloud computing platform to serve a massive customer base.
- Billing management gets better economies of scale along with on-prem hardware investment.
- Performance analysis and reporting
Managed Website Service
Our Managed Website Services keep your website in good safety of online business, with latest technology supports and get live monitoring on their website.
- Website protection helps you to safe guard your website against virus, intrusion and DoS attack etc.
- Website monitoring protects and monitors your website 7 days a week, 24 hours a day, detect for any potential threats and proactively fix potential loopholes before it becomes vulnerable.
- Website refresh service offers a wide range of flexible and affordable solutions to help you to update or upgrade your website. It allows you to have a smooth transition on bringing in new contents or new hardware platform or new software technology.
- Website fast recovery service will recover your website in short period of time in the event of major crash.
- Website contents updates will be performed regularly to ensure the information is up-to-date.
eCommerce Outsourcing
- Manage online shop from web contents, product management, language localization, customer support, logistics, marketing, hosting and operations.
- Perform Search Engine and Security control throughout the life time of your online shops.
- Maintain operations management with Service Level Agreements (SLA) and follow best practices.
- Support the clients' third-party suppliers, the hosting company, the development partners, the content editors, the online marketing company, SEO specialists and the internal marketing team of the client, to ensure that their online environment meets commercial objectives.
- Implement new update and latest technologies as required.
- Co-ordinate the review of online marketing, eCommerce development, webstore design, support and maintenance, and project management
- Customize for client needs and advise the most cost effective way to reduce overhead and risks.
